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 | | Workforce Optimization
 Finding the right balance between conflicting objectives such as cutting costs, achieving better-than-average customer service, securing customer loyalty and ensuring employee satisfaction is a challenge for any call centre. The Blue Pumpkin solution significantly increases performance and reduces costs – with the workforce as the focal point and the key to success.
The call centre is the point of contact for customers and prospects alike, with a wide array of enquiries taken and processed in a centralised location. Time and personnel management as a whole has to be carefully balanced, focusing at all times on optimising the company’s financial and social services.
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 | PDF 49 KB |  | | Referenzen von Blue Pumpkin |
| | | Blue Pumpkin | With the Blue Pumpkin solution you have total control over human resources management – from planning to execution, not to mention workflow analysis and evaluation. At every phase of management resource planning the solution allows you to achieve the optimum result – and save costs. | |
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| PDF 681 KB |  | | Workforce Optimization |
| PDF 216 KB | | | Workforce Optimization Suite |
| PDF 176 KB | | | Workforce Management |
| 196 KB | | | Performance Optimization |
| | | Blue Pumpkin Workforce Optimization Suit | Blue Pumpkin is a leading enterprise specialising in workflow & personnel management software. Since its founding in 1997 its mission has been to help companies achieve greater business success through experience and product innovation, focusing on the workforce as the key to customer loyalty. The Blue Pumpkin Workforce Optimization Suite covers the three key elements of management resource planning and optimisation, namely Strategic Planning, Workforce Management and Performance Optimisation. Your workforce is your most valuable asset, and it in turn earns the trust and confidence of your customers.
Four co-ordinated components have been developed to improve individual workflows at your contact centre. | |
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| PDF 221 KB | | | Planner |
| | | Planner | | For strategic long-term planning such as forecasting, budgeting and recruitment plans over a period of 6 to 48 months. | |
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| PDF 668 KB | | | Director Enterprise |
| | | Director Enterprise | | Short to medium-term skills-based forecasting and flexible personnel deployment with full multimedia blending and web-based agent access. | |
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| PDF 333 KB | | | Activity Manager |
| | | Activity Manager | | Time and job acquisition for agents and back-office areas. Real-time comparison between existing plan and current HR allocation. Project-related time acquisition also for staff not logged on to the ACD. | |
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| PDF 279 KB | | | Advisor Enterprise |
| | | Advisor Enterprise | | Performance management based on balanced scorecards. Preconfigured and user-definable key performance indicators (KPIs). | |
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